Refund
Refund and Cancellation Policy
This policy sets out when a fee is refundable, how to cancel or reschedule, and what happens when work has already started. Standard durations are proposed and pending business confirmation.
Because we sell paid advisory consultations and planning engagements, this refund page applies to every paid piece of work with DataBridge Financial Planning Co., Ltd.
Eligibility
A fee is fully refundable if you cancel before we have materially started the work. For an advisory consultation, that means before the scheduled session. For a planning engagement, that means before we have begun the document review and analysis described in your scope.
Timeframe and how to cancel
- Before work starts: full refund. Email info@databridge.click or call +66-53-328-751. Refunds are processed within 14 business days of the request to the original payment method.
- After work has started: the fee is earned for the work already done. If you cancel partway through a planning engagement, you are charged only for the work completed up to the cancellation, and any balance you paid in advance is refunded within 14 business days.
Non-refundable items
- Work already delivered — for example, a written summary after a consultation, or a partial plan already sent.
- Third-party costs we have incurred on your instruction and cannot recover.
Rescheduling
An advisory consultation can be rescheduled once at no charge with at least 24 hours' notice. With less notice, the session is treated as delivered and the fee is earned.
No-shows
If you do not attend a scheduled consultation and have not given notice, the session is treated as delivered and the fee is non-refundable. We will offer one alternative slot at our discretion.
Deposits
If a deposit is taken to secure an engagement, it is credited against the fixed fee on confirmation. A deposit is refundable on the same basis as above — fully before work starts, and not once work has begun.
Refund method
Refunds are returned to the original payment method. If that is not possible, we agree an alternative with you in writing.
How to request a refund
Email info@databridge.click with your name and the engagement reference. We confirm receipt within two business days and process the refund within 14 business days.
Exceptions
Where a fee is reduced or waived in a specific case, that is agreed in writing and does not change this policy for any other engagement.
The durations above are standard market-consistent terms, proposed and pending business confirmation. The latest confirmed version is always the one published on this page.